Quality Service Statement

At Dónal Carroll & Co. Solicitors we are committed to ensuring a high quality personal service to all our clients.

Confidentiality

We will observe the utmost confidentiality with regard to your affairs.

Communication and personal service

To ensure a faster resolution to any problem or issue we have a policy of same day responses to client calls and emails, where possible, and if not possible the day of contact, it is our policy to respond within 24 hours.

We have a policy of a turnaround time for correspondence of 7 working days and to provide regular updates to clients within this same timeframe where possible. Client files are given time and attention and it is our policy to copy clients on all relevant correspondence so that they are involved in the process every step of the way. We engage with our clients to share information in a user friendly and collaborative way so that the legal process is understood and made transparent.

Courtesy

We will be courteous in all our dealings with you.

Your legal options

We will explain your legal options and the procedures involved clearly to you to assist you make the best decisions about your affairs both initially and as the matter progresses.

Charges

We will give you information in writing about our own and other charges in accordance with legislation and Law Society practice.

Efficiency

Once agreed instructions have been accepted, we will progress your affairs efficiently.

Information

We will keep you informed of the progress of your affairs on an ongoing basis.

We will inform you of any developments which will significantly affect your transactions with us.

Your money

If you give us money to make a payment on your behalf or we receive money on your behalf we will hold this money strictly in accordance with the Solicitors Accounts Regulations.

Complaints

If you make a written complaint to us your file will be reviewed and a written reply will be issued to you.